Medical, Dental, and Clinical Health Services 
Currently Seeking: Director of Behavioral Health Services

Director of Behavioral Health Services: He/she shall have primary responsibility for coordinating all psychosocial community services under the general direction of the Chief Executive Officer, in accordance with policies, procedures, and protocols established by Mattapan Community Health Center standards of practice and licensing and certification and other regulatory agencies requirements.

Responsibilities: Leadership and Management 30%:

• Responsible for developing and directing the behavioral health program
• Collaborates with medical staff to implement an integrated, inter-professional service model
• Implements community educational programs
• Assesses problems and determines appropriate types and methods of treatment
• Implements intervention methodologies;
  • Acts as Program Consultant to staff members with or without professional training
  • Functions in such areas as counseling, protective services, and family services
• Coordinate staff schedules to ensure adequate coverage
• Oversee the financial management of the program and develop budgets in collaboration with CFO.
• Participate in federal and state grant funding projects reflective of BH and Substance Use Disorder
• Evaluate staff performance
• Participate in conferences represent the health center in the external professional community

Program Development 30%:

• Develop and coordinate with staff an integrated, inter-professional behavioral health service model
• Assist in the assessment, planning, arranging, and implementing of psychosocial programs
• Facilitate research-related activities pertinent to the development of the integrated, inter-professional service model such as conducting surveys and studies relating to psychosocial status and patterns of population groups as directed
• Manages and directs activities reflective of psychopharmacology services
• Assist in the implementation of community and social programs as stipulated in grants/contracts with federal, state, and local agencies and mandates of service requirements with those grants/contracts
• Prepare psychosocial educational materials as needed or required
• Coordinate with clinical, health education, community health and other staff members in the provision of services to patients. Provide referrals for services needed
• Coordinate with other organizational entities involved in psychosocial and mental health services
• Use tests, measurements, and measurement scale for general and specific assessments as well as objective patient criteria in the provision of services and evaluation procedures
• Provide in-service presentations to staff as needed or required
• Participate in Behavioral Health Quality Improvement Projects
• Conduct health-related educational presentations to both adults and teens in school and clinical settings
• Provide administrative support and supervision to the Behavioral Care Navigator to help support case management needs for patients.
• Serve as a Field Instructor for undergraduate and/or graduate social work interns. Responsibilities include but are not limited to: orienting students to the agency; developing meaningful learning opportunities for students; providing a minimum of one hour per week of individual supervision time and actively engage the student in the learning process; reviewing the student’s process recordings weekly utilizing them as a basis for dialogue and for review of the student’s learning, and completing required student evaluation forms by scheduled dates
• Provide assistance as needed in managing Behavioral Health referrals
• Assume other responsibilities as directed

Clinical Duties

• Provide direct client care in an appropriate clinical setting during regular business hours and some evenings and weekends
• Perform psychosocial assessments and interventions which may include on-going counseling
• Psychosocial educational program administration for individuals and groups, staff, and community
• Perform short term counseling and crisis intervention as necessary
• Manage patient records using an electronic system (Epic) including completing notes in a timely manner
• Comply with all credentialing requirements both internal and external
• Ensure insurance authorizations are in place in collaboration with the Behavioral Health Care Navigator

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Chief Executive Officer.

Summary of Qualifications and Requirements:

• Master’s or Doctoral Degree and a Massachusetts License in Clinical Social Work (LICSW), Mental Health (LMHC) or psychology (Psy.D.)  required
• At least three years post Master’s experience in a community health center/ mental health setting with progressive and clinical and managerial experience
• Candidate needs to demonstrate an ability to work with non-English speaking patients through collaboration with an interpreter including ability to appreciate and work with cultural differences
• Experience in an ambulatory health center preferred
• Self-starter, capable of managing staff and give directions to others and work under pressure in certain cases
• Bilingual in English and Haitian-Creole or Spanish preferred
• Familiarity with multicultural groups, previous work experience in a multicultural setting, and willingness to enroll in language and multicultural coursework to supplement training if necessary
• Organizational skills and comfort working in a team-based, collaborative setting

The Health Center provides comprehensive health care to diverse populations in an underserved community in a five-year-old environmentally friendly state of the art building. Our mission is to improve the health and well-being of diverse populations in Mattapan and surrounding communities by providing exceptional primary care, preventive health services, and social services.

Please, direct cover letter, CV, and inquiries to brownd@matchc.org or fax -- (617) 296-5408 or mail -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126. Thank you.

| 12.2.2020 | E-mail | Print |

Professional, Administrative, and Clerical Services
Currently Seeking: Office Based Addiction Treatment (OBAT) Nurse Case Manager

Clinical Health Services:

Job Summary: The Opioid Based Registered Nurse works collaboratively with team members on the OBAT team to provide quality care and medication-assisted therapy for patients with substance use disorders in an outpatient integrated setting at Mattapan Community Health Center.

Responsibilities (1): Clinical Care (90%)

• Conduct initial assessment and intake obtaining social, medical, mental health, substance abuse and medication history.
• Provides direct patient care to patients with opioid and substance use disorders, screening and telephone triage, performing intakes, supervising initial buprenorphine induction, and providing counseling on medication-assisted therapies for substance use disorder.
• Responsible for improving the care of our patient population across health, substance use and mental health treatment, promoting patient activation and empowerment for shared decision-making in treatment, and encouraging healthy behaviors, self-management of health, mental health and substance use conditions. Monitor the health status, treatment progress, and medication adherence of the OBAT patient panel.
• Review intake assessment with the team and establish an appropriate plan of care for the patient.
• Revise the patient plan of care with the OBAT treatment team, as needed, to address patient needs and issues.
• Directly support our medical specialty providers and behavioral health specialists during clinical sessions.
• Communicates and collaborates with care team providers including PCP, specialists, behavioral health providers, Psychiatric nurse practitioner, caseworker and other team members as deemed appropriate.
• Responsible for the ongoing primary care, assistance with maintenance and relapse management.
• Co-facilitate a group in collaboration with BH team members to help support wellness and recovery; while reducing stigma and focusing on treating the patient as a whole.

Patient Contracts and Care Management

• Review consents and treatment contracts with patients and significant others, obtaining signatures and giving the patient a copy and leaving a hard copy in the patient paper chart.
• Facilitates referrals and serves as the central contact for patients and their families, BH providers, specialists when needed. Assists with
• Manage patients receiving opioid treatment medications on an ongoing basis.

Patient Education and Communication

• Educate and assess patients looking to access both behavioral health, and OBAT services at Mattapan Community Health Center.
• Facilitate and track referrals and linkage to outside community and hospital services, as needed.
• Assessment of signs and symptoms of opioid withdrawal using the Clinical Opioid Withdrawal scale. Monitoring of patients in the induction, stabilization, and maintenance phases of treatment.
• Ongoing education and support of patients in all phases of substance use treatment including; nursing visits scheduled and unscheduled, urine toxicology screens, routine labs and as needed, medication teaching, monitoring, pill counts, observed dosing, and medication refills.
• Follow State and Federal guidelines in providing care to opioid-dependent patients.
• Complete appropriate documentation with excellent record keeping.
• Conduct ongoing primary care of patients referred to the OBAT and behavioral health program.

Care Collaboration, Data Management, and Reporting

• Collect pertinent data using appropriate assessment techniques.
• Prioritize data according to the patient’s immediate conditions and needs.
• Involve the patient, significant others and appropriate health care providers in the collection of data when appropriate.
• Use clear concise and effective communication written/oral and comply with departmental policies when sharing/documenting relevant patient care data.
• Provide follow up care in person and via telephone when needed.
• Works with the pharmacy and the OBAT team in obtaining medication orders, prescriptions, refills, and communication as needed.
• Collaborate as needed with physicians, social worker, and specialty care physicians to whom the patient has been referred.
• Obtain access to the Massachusetts Prescription Monitoring Program online portal and regularly review/look-up patient data.
• Collaborate and coordinate care with BH team members around psychiatric emergencies or crisis-related clinical concerns.

Responsibilities (2): Quality Improvement (10%)

• Attend weekly OBAT Team meetings.
• Monitor all clinical utilization and reports this to the Quality Improvement Committee, as needed.
• Regularly update substance use disorder patient registry and produce reports as needed.
• Use efficient and cost-effective approaches to integrate technology into the workplace and improve work processes.
• Commit to a focus on continuous improvement of workflow processes and procedures.
• Assume other responsibilities, as directed.

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Director and/or CEO.

Summary of Qualifications and Requirements:

• Licensed to practice professional nursing as a registered nurse in the Commonwealth of Massachusetts required.
• Mental illness or SUD experience required.
• Minimum of three (3) years of nursing experience preferred.
• Certified Addiction RN (CARN) preferred.
• Experience in an ambulatory setting is preferred.
• Familiarity with multicultural groups, previous work experience in a multicultural setting and willingness to remain current in field of focus is preferred.
• Ability to diffuse tense situations related to patient care.
• Leadership experience with the ability to work autonomously.
• Knowledge of community, and health resources, particularly substance use related resources and supports.
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people.
• Ability to anticipate and react calmly to emergency situations.
• Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.
• Bilingual in English and Haitian-Creole or Spanish is a plus.

Please, direct cover letter, resume, and inquiries to nyensuahr@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Assistant.

| 07.16.2018 | E-mail | Print |

Medical, Dental, and Clinical Health Services
Currently Seeking: Staff Nurse

Department: Clinical Health Services

Job Summary: Under the direction of the Clinical Nurse Supervisor, the Staff Nurse will be responsible for performing a variety of patient care services, including patient triage and treatment for patient’s comfort and well being. The position requires the performance of clerical duties as assigned.  This position will be part of the Department of Clinical Health Services.

Responsibilities: Direct Patient Services (85%)

• Provides direct patient care, utilizing the nursing process
• Assesses patients including vital signs, height, weight, BMI, allergies, medications, and reason for the visit
• Performs procedures such as the administration of medications either orally or by injection and immunizations as ordered, PPDs, suture removal, wound care, dressing changes, ear irrigation, EKG’s, visual acuity screening, audiometry, O2 sats, blood glucose per Hemocue protocol,  peak flow, nebulizer treatments, etc.
• Collects specimens from patients for laboratory tests and notifies requesting providers of abnormal results.
• Perform lab testing such as urine pregnancy test, rapid strep, and routine urinalysis. and rapid strep test using correct protocols and procedure.
• Triages patients by telephone or directly as walk-ins to identify urgency and level of care needed.  Makes appropriate referrals required for the management of patient care
• Assists providers with procedures such as suctioning, I&D, IUD  insertion, endometrial biopsy, straight catheterization, Colposcopy, and suturing
• Provides or arranges for patient education, such as instructing patients in the proper use of medical equipment, medication administration, diabetic teaching, and other nursing care regimens
• Ensures that follow-up is made when patients miss scheduled appointments in order to determine the reason and reschedule
• Assures appropriate scheduling and assists with patient flow
• Provides translation as needed
• Assist providers with calling patients regarding abnormal labs, sending medication refills, and paperwork at the request of the provider

Responsibilities Cont'd: Administrative and System Development (10%)

• Records in the patient’s medical record all care provided and ensure that appropriate forms are properly completed for billing purposes
• Monitors need for equipment repair/replacement and notify the nursing supervisor when the need arises.
• Participates in individual or group teaching exercises.
• Precepts nursing and medical assistant students as needed
• Provides follow-up on patients seen in the ER, hospital and, patients with chronic diseases and abnormal labs
• Works on special programs/projects as assigned
• When assigned will work the telephone call center and Assigned to prescription drug line and call center per Nursing Supervisor
• Assigned to work with an NP or MD and assist with paperwork, medication refills or other tasks asked to perform

Responsibilities Cont'd: Educational/In-service (5%)

• Maintains current licensure through in-service education and obtaining CEU’s
• Serves on committees as needed/assigned

Performs other related duties as required or assigned.

Summary of Qualifications and Requirements:

A graduate of an accredited School of Registered Nursing and current Commonwealth of Massachusetts Registration and two to three years of experience working with a diverse population in a health care setting is required.  The position also requires current certification in CPR. The ideal candidate must have excellent organizational skills, and Basic Computer operations skills such as Word, Excel, as well as demonstrated oral and written communication skills. Bilingual Haitian- Creole also a plus

Please, direct cover letter, resume, and inquiries to nyensuahr@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Assistant.

| 05.24.2019 | E-mail | Print |

Medical, Dental, and Clinical Health Services 
Currently Seeking: Primary Care/Family Medicine Physicians

Primary Care/Family Medicine Physicians: Urban community health center seeks BE/BC physicians to provide health care for an underserved population in a growing diverse community.

The Health Center provides comprehensive health care to diverse populations in an underserved community in a five-year-old, environmentally friendly, state of the art building. Our mission is to improve the health and well-being of diverse populations in Mattapan and surrounding communities by providing exceptional primary care, preventive health services, and social services.

Summary of Qualifications and Requirements:

• Bilingual skills in French/Creole or Spanish are a plus but not necessary.

The Health Center Offers positions that are salaried with competitive benefits, including a primary care physician loan repayment program for eligible physicians, paid malpractice coverage, and group insurance.

Please, direct cover letter, CV, and inquiries to brownd@matchc.org or fax -- (617) 296-5408 or mail -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126. Thank you.

| 08.11.2018 | E-mail | Print |

Medical, Dental, and Clinical Health Services 
Currently Seeking: Unit Cordinator

Department: Clinical Health Services

General Summary of Duties:

Under the direction of the Clinical Operations Manager, the Unit Coordinator provides clerical and communication support to the Medical and Behavioral clinical staff. The Unit Coordinator answers telephones, schedules appointments, facilitates patient flow in the wait area, works closely with clinical staff to identify patients that need to be seen sooner, informs patients of wait times, takes and transmits messages, performs data entry, organizes and maintains clerical inventory and is responsible for the appearance and organization of the reception desk. The Unit Coordinator is responsible for coordinating day-to-day operations of the Front Desk, ensuring timely throughput for scheduled and walk-in patients and takes responsibility for “Great” Patient Experience..

Responsibilities: Communications (50%)

• Coordinates with staff prior to opening clinic for readiness.
• Assures the highest quality standards for all written and verbal communications with coworkers and Operations Manager.
• Acts as an administrative assistant for all clinic needs.
• Manages multiple phone lines efficiently and responds appropriately to emergencies and non-emergency phone calls; provides information, assistance and referrals.
• Demonstrates Service Excellence with every patient interaction.
• Contacts Emergency Rooms/Hospitals, Sub-specialists, and other MCHC departments as needed.
• Coordinates Patient Flow with Front Desk staff.
• Takes/Routes messages with patient’s medical record as needed.
• Works closely with providers, nurses and medical assistants throughout the day to provide timely updates on patients waiting to be seen for scheduled appointments.

Clerical (50%)

• Coordinates appointments for clinical providers, booking and rescheduling as needed and alerts manager when needed appointments are not available.
• Books appointments in accordance with the clinic’s appointment types, processes and guidelines while incorporating the Patient Centered Medical Home model.
• Prepares appropriate screening forms and paperwork for patients upon check-in to the department, as assigned by manager.
• Works closely with providers throughout the day to provide follow-up for patients regarding appointments, prescriptions, forms, and/or test results.
• Maintains Confidential Provider Information.
• Coordinates administrative functions with Clinical staff and Operations Manager.
• Maintains confidentiality with all patient information.
• Prints provider schedules.
• Receives and delivers mail within the department.
• Sends and organizes received faxes for patients and providers as needed.
• Manages and works provider appointment wait list with Epic.
• Works with Medical Records staff to ensure that medical records are available to all clinical staff for patient encounters.
• Coordinates clinical communication with patients that are referred to BMC.
• Files and performs related clerical work as directed by Operation Manager..

Performs other related duties as required or assigned by the Director of Clinical Health Services.

Qualifications:

The ideal candidate must be a high school graduate or equivalent, have 1-2 years of recent clerical experience, including extensive public contact, preferably in a healthcare setting.  Must be flexible, organized, possess excellent customer service skills, culturally/ethnically sensitive, and strong ability to multitask. Must be proficient in Microsoft Word and Excel. Epic experience preferred.   

Please, direct cover letter, resume, and inquiries to: nyensuahr@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Assistant.

| 03.05.2020 | E-mail | Print |

Medical, Dental, and Clinical Health Services
Currently Seeking: Certified Medical Assistant

Certified Medical Assistant: Under the direction of the Nurse Supervisor, the Certified Medical Assistant performs a variety of direct patient care services, including but not limited to vital sign and may assist in patient preparation for procedures as well as chaperone the providers and will work closely with other offices, internal and external departments and programs, to assure coordinated services. Clerical duties associated with this position are complete forms, and lab requisitions, answer the telephone and send DNKA cards. If the Medical Assistant possesses special language skills, he/she will provide translation support as needed.

Qualifications: Possess a certification of completion from an accredited Medical Assistant Program and a current certification in Cardio-Pulmonary Resuscitation (CPR). The ideal candidate must have one year of recent clinical experience in a hospital or community health care setting, must be flexible, organized and culturally/ethnically sensitive. Bilingual ability preferred but not necessary.

Please direct cover letter, resume, and inquiries to nyensuahr@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource.

| 02.22.2017 | E-mail | Print |