Our Mission

The mission of Mattapan Community Health Center is to improve the health and well-being of diverse populations in Mattapan and surrounding communities by providing exceptional primary care, preventive health services, and social services.

Hours of Operation

Mon-Tue-Thursday
8:00 a.m. - 5:00 p.m
Wed, 8:00 a.m.- 8:00 p.m.
Fri, 8:30 a.m. - 5:00 p.m.
Every Other Sat, 9:00 a.m.- 1:00 p.m.

Call the Health Center for more information at 617.296.0061

Building Healthier Communities Since 1972

Call Us Now

617-296-0061

Opening times

  • Monday Tuesday Thursday 
    8:00 a.m. to 5:00 p.m.
    Wednesday 
    8:00 a.m. to 8:00 p.m
    Friday 
    8:30 a.m. to 5:00 p.m
    .
    Every Other Saturday 
    9:00 a.m to 1:00 p.m.
  • New Patients are welcome. Please call to make an appointment. We can be reached at
    617-296-0061 (24 hrs.) Please arrive a half hour prior to your visit.

    Need insurance? Call 617-296-0061 to make an appointment with a Financial Counselor.

Opening times

Mon, Tue, Thur 8.00-5.00, Wed 8:00-8:00, Fri 8.30-5.00, every other Sat 9:00-1:00

Employment

Currently Seeking: RN/LPN

Medical, Dental, and Clinical Health Services
Currently Seeking: RN/LPN

Department: Clinical Health Services

Job Summary: Under the direction of the Clinical Nurse Supervisor, the Staff Nurse will be responsible for performing a variety of patient care services, including patient triage and treatment for patients' comfort and well-being. The position requires the performance of clerical duties as assigned. This position will be part of the Department of Clinical Health Services.

Responsibilities: Direct Patient Services (85%)

  • Provides direct patient care, utilizing the nursing process
  • Assesses patients including vital signs, height, weight, BMI, allergies, medications, and reason for the visit
  • Performs procedures such as the administration of medications either orally or by injection and immunizations as ordered, PPDs, suture removal, wound care, dressing changes, ear irrigation, EKG’s, visual acuity screening, audiometry, O2 sats, blood glucose per Hemocue protocol, peak flow, nebulizer treatments, etc.
  • Collects specimens from patients for laboratory tests and notifies requesting providers of abnormal results.
  • Perform lab testing such as urine pregnancy test, rapid strep, and routine urinalysis. and rapid strep test using correct protocols and procedures.
  • Triages patients by telephone or directly as walk-ins to identify urgency and level of care needed.  Makes appropriate referrals required for the management of patient care
  • Assists providers with procedures such as suctioning, I&D, IUD  insertion, endometrial biopsy, straight catheterization, Colposcopy, and suturing
  • Provides or arranges for patient education, such as instructing patients in the proper use of medical equipment, medication administration, diabetic teaching, and other nursing care regimens
  • Ensures that follow-up is made when patients miss scheduled appointments in order to determine the reason and reschedule
  • Assures appropriate scheduling and assists with patient flow
  • Provides translation as needed
  • Assist providers with calling patients regarding abnormal labs, sending medication refills, and paperwork at the request of the provider

Responsibilities Cont'd: Administrative and System Development (10%)

  • Records in the patient’s medical record all care provided and ensures that appropriate forms are properly completed for billing purposes
  • Monitors need for equipment repair/replacement and notify the nursing supervisor when the need arises.
  • Participates in individual or group teaching exercises.
  • Precepts nursing and medical assistant students as needed
  • Provides follow-up on patients seen in the ER, hospital and, patients with chronic diseases and abnormal labs
  • Works on special programs/projects as assigned
  • When assigned will work the telephone call center and Assigned to prescription drug line and call center per Nursing Supervisor
  • Assigned to work with an NP or MD and assist with paperwork, medication refills or other tasks asked to perform

Responsibilities Cont'd: Educational/In-service (5%)

  • Maintains current licensure through in-service education and obtaining CEU’s
  • Serves on committees as needed/assigned

Performs other related duties as required or assigned.

Summary of Qualifications and Requirements:

A graduate of an accredited School of Registered Nursing and current Commonwealth of Massachusetts Registration and two to three years of experience working with a diverse population in a health care setting is required.  The position also requires current certification in CPR. The ideal candidate must have excellent organizational skills, and Basic Computer operations skills such as Word, Excel, as well as demonstrated oral and written communication skills. Bilingual Haitian- Creole is also a plus

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.31.2022 | E-mail | Print |

Currently Seeking: Medical Assistant

Medical, Dental, and Clinical Health Services

Currently Seeking: Medical Assistant

Department: Clinical Health Services

Medical Assistant: Under the direction of the Nurse Manager, the Medical Assistant performs a variety of direct patient care services, including but not limited to vital signs, and may assist in patient preparation for procedures as well as chaperone the providers and works closely with other offices, internal and external departments, and programs, to assure coordinated services. Clerical duties associated with this position are: completing forms, lab requisitions, answering the telephone, and sending DNKA letters (did not keep appointment). If the Medical Assistant possesses special language skills, he/she will be required to provide translation support as needed.

Direct Patient Services and Clinical Administrative Duties: 90%

  • Perform patient care services such as vital signs, administer nebulizer treatments, weighs, EKG’s, O2 saturation, hearing/vision test, peak flow measures and finger stick/blood glucose levels, etc.
  • Document initial history, i.e., baseline complaint, and purpose of visit and direct patient care services provided by the Medical Assistant in the patient medical record.
  • Reconciliation of the patient’s medications during the initial assessment.
  • Assist provider with procedures and chaperone as necessary.
  • Perform urine pregnancy test, routine urinalysis and rapid strep test.
  • Prepare examination room, prep patient for examination.
  • Collect, label and prepare specimens and cultures for the lab.
  • Provide translation as needed.
  • Check schedules prior to the next clinic day to determine the patient’s need for the visit.
  • Huddling with providers about their scheduled patients.

Administrative Duties: 5%

  • Stock examination rooms with clinical supplies.
  • Answer telephone, take and disseminate messages as needed.
  • Monitor and complete flow sheets as directed by provider.
  • Participates in Health Center meetings, as required.
  • Assigned to call center as designated by the nurse supervisor and communicate with nurses and providers regarding calls designated for a particular provider.

Provision of Continuing Education//In-service: 5%

  • Maintains and expands current level of professional knowledge of theory and practice through continuing education programs/In-services.
  • Precepts Medical Assistant students, as assigned.
  • Participates in individual or group teaching.
  • Participates on Health Center Committee.
  • Maintain Certification (CMA) through a certified credentialing agency.

Qualifications: Must possess a certification of completion from an accredited Medical Assistant Program and a current certification in Cardio-Pulmonary Resuscitation (CPR). The ideal candidate must have one year of recent clinical experience, in a hospital or community health care setting, must be flexible; organized; culturally/ethnically sensitive. Bilingual ability is preferred but not necessary.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.31.2022 | E-mail | Print |

Currently Seeking: Human Resources Coordinator

Professional, Administrative, and Clerical Services 

Currently Seeking: Human Resources Coordinator

Department: Human Resources

Position Summary

The Human Resources Coordinator will assist the Director of Human Resources with personnel recruitment, recordkeeping, and government compliance requirements. This position will perform a variety of confidential duties requiring a thorough knowledge of the health center’s personnel policies and procedures, and processes as related to the HR Office. The incumbent will assist in all aspects of human resources administration while working independently, exercising good judgment, and initiative, and managing confidential information with strict scrutiny.

Responsibilities:

Personnel and Administrative Management

  • Assumes responsibility for administrative functions for orientation of new staff, including but not limited to, orientation packets, signing of required documents, coordination with departments/offices, and other administrative functions, as necessary.
  • Assists in coordinating training by scheduling trainers, preparing materials, scheduling room, inviting participants, confirming attendance, and scheduling audio-visual equipment. Attends training, if needed to ensure administrative aspects go smoothly and to take minutes when needed.
  • Monitors the performance evaluation process to ensure completion annually by employees’ anniversary date. Makes sure evaluations are properly completed and signed; disciplinary reports and other documents are placed in personnel files.
  • Works with managers to keep job descriptions up-to-date. Establishes a baseline by reviewing all job descriptions for standardization and confirming content with managers.
  • Assists with internal audits, credentialing documentation, and other compliance standards.

Benefits and Compensation:

  • Working knowledge of ADP or comparable payroll systems to ensure timely updates to the ADP portal.
  • Helps to maintain HR Office records and reports.
  • Enroll/terminate employees from benefits in all benefit carrier portals and ADP Workforce Now.
  • Update demographic information, position, and salary changes with applicable benefit carriers including employee benefits portal.
  • Assists with benefits communications with employees, paperwork, and invoices associated with benefits administration in an accurate and timely manner.
  • Prepare employment verifications and produce verification letters as necessary.
  • Provides a customer service approach when working with employees and other partners in delivering answers to HR-related questions in a timely manner.
  • Assists with the filing of reports and HR documents by supplying necessary reports through ADP Workforce Now, as needed.
  • Responsible for researching and scheduling MCHC training for all staff. Maintain confidentiality of all transactions in accordance with labor laws and regulations.
  • Assists with recruitment as needed.

Recordkeeping:

  • Assists in compiling and developing reports from employment records. File employment records. Research employee files and furnishes information to authorized persons.
  • Distribution of Telephone List.

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Director of Human Resources.

A Bachelor’s degree is required and a minimum of two years of experience in human resources or related fields. Strong interpersonal skills and the ability to use and communicate confidential information such as employment data, health information, and budgetary matters in a discreet manner are also required.  Excellent judgment is necessary for establishing priorities for work demands.  Must possess good organizational skills, strong communications skills, excellent professionalism, and be able to work independently, as well as with a team. Must be able to perform multiple tasks, handle responsibilities that can change daily, and convey important information to co-workers, managers, and candidates.  Experience working with diverse individuals is a plus. Proficiency with word processing, MS Excel, and other office software is essential.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 05.12.2022 | E-mail | Print |

Currently Seeking: Practice Assistant

Professional, Administrative, and Clerical Services 

Currently Seeking: Practice Assistant

Department: Call Center

Practice Assistant: The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior to a visit. The Practice Assistant – Call Center is responsible for ensuring positive patient experiences through the delivery of exceptional customer service, and courteous interactions. The Practice Assistant – Call Center works closely with all care team members and is responsible for performance of a variety of office functions, including answering incoming phone calls, verification of demographic and insurance information, scheduling appointments, greeting patients and family members, and collecting copayments. May float to other departments/sites to meet the needs of the business.

Patient Intake and Scheduling:

  • Greet patients in a friendly, professional, and attentive manner.
  • Register patients within the practice management system, ensuring all demographic, insurance and billing information are correct. Crucial data fields include, but are not limited to:
    • Verification that PCP listed on insurance coverage is a Mattapan CHC provider
    • Insurance ID
    • Patient name, address, date of birth, and telephone number
    • Guarantor/Insurance subscriber demographics
  • Assure the highest quality standards for all written and verbal communication with co-workers and manager
  • Book appointments in accordance with the health center’s appointment types, processes and guidelines
  • Maintain knowledge of insurance plans and requirements to ensure all necessary front-line information is collected to ensure payment of visit claim and manage billing work queues
  • Perform insurance verification through practice management system, or other verification and carrier databases as directed by Manager of Patient Financial Services or Team Lead
  • Willingly learns new skills, procedures, protocols as they are introduced
  • Attends training and masters new software programs

Teamwork:

    Participate in achieving common goals.
  • Share knowledge and expertise willingly.
  • Offer/lend assistance as needed.

Communication:

  • Convey information clearly in writing and verbally
  • Listen with empathy
  • Accept feedback in a positive manner
  • Respond to inquiries accurately and in a timely manner

Qualifications: Must possess a certification of completion from an accredited Medical Assistant Program and a current certification in Cardio-Pulmonary Resuscitation (CPR). The ideal candidate must have one year of recent clinical experience, in a hospital or community health care setting, must be flexible; organized; culturally/ethnically sensitive. Bilingual ability is preferred but not necessary.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.31.2022 | E-mail | Print |

Currently Seeking: HIV PrEP and STI Treatment Care Coordinator

Professional, Administrative, and Clerical Services 

Currently Seeking: HIV PrEP and STI Treatment Care Coordinator

Department: Medical Services

HIV PrEP and STI Treatment Care Coordinator

Mattapan Community Health Center (MCHC) is committed to improving the health and well-being of diverse populations in Mattapan and surrounding communities by providing exceptional primary care and preventive health and social services.

The PrEP and STI Treatment Care Coordinator will assist with the implementation and expansion of a low-threshold HIV Pre-Exposure Prophylaxis (PrEP) program at Mattapan Community Health Center, with a focus on men who have sex with men, transgender women, sexual partners of individuals who are HIV positive, people who inject drugs, patients with a history of recurrent sexually transmitted infections (STIs), and other vulnerable populations at high risk for HIV transmission. The Care Coordinator will provide high-intensity care coordination, patient navigation, and accompaniment, as well as management of a PrEP patient database for panel management and quality improvement initiatives.

PrEP care coordination:

  • Serve as an on-site resource to counsel patients, and support medical providers in initiating PrEP, including ordering appropriate labs and following health center workflows.
  • Perform and document sexual health risk assessments on patients who have tested positive for one or more STI’s. Counsel patients on ways to reduce STI risk, including barrier methods and PrEP.
  • Conduct outreach in a variety of settings (treatment programs, community events, etc.) to educate patients about PrEP services. May serve as first contact for patients reaching out to the health center in response to advertising or educational materials.

Prep navigational support:

  • Assist patients in addressing insurance barriers, referrals for benefits, and transportation; provide reminder calls for visits and proactively contact patients to remind them of appointments and lab work.
  • Connect with patients at their place of residence, as needed, to accompany them to appointments, reconnect them with care, and/or provide medical case management.

PrEP medication adherence support:

  • Provide adherence counseling, coordinate PrEP refills with pharmacy staff, and assist with medication delivery and storage.
  • Social service coordination:
  • Assist clients with identified health-related social service needs, help them access related resources, and support the successful utilization of these resources.

Drug use health promotion and harm reduction:

  • Provide patients with health promotion, behavioral risk reduction, and prevention of communicable disease acquisition or transmission by offering health education and conducting educational groups in a variety of outreach settings. Duties may include providing and counseling patients on use of naloxone for opioid overdose reversal, counseling on ways to reduce risk from injecting drugs, and referral to needle exchange services.

Quality improvement and PrEP program database management:

  • Document each patient encounter in the electronic medical record and manage a database of patients who have been prescribed PrEP. Track data on patient touches for reporting purposes and assist in report preparation. Participate in research activities related to PrEP program activities as indicated.

HIV Counseling and testing:

  • Provide HIV counseling and order testing for HIV, HCV, HBV, and syphilis serologies and other PrEP intake and maintenance testing, including counseling patients on self-collection of extragenital STI test samples.
  • Link patients with positive test results to appropriate clinical services.

Other Duties:

  • Educate and distribute culturally sensitive educational materials.
  • Maintain competency in areas of responsibility to ensure ongoing provision of high-quality care to patients.
  • Employ effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team and patients.
  • Establish working relationships with patients, other health care professionals, and the greater Mattapan community.
  • Demonstrate sensitivity during interactions with patients and colleagues with respect to ethnic, cultural, gender and sexual orientation. Exhibit a commitment to diversity and inclusion within the workplace.
  • Adhere to medical-legal protocols regarding management of confidential or sensitive information.
  • Cooperate fully with MCHC’s Corporate Compliance Program

Qualifications

  • Bachelor’s degree (social service or related field preferred) or 3-5 years of relevant experience in a related health care field
  • Understanding of Harm Reduction approaches
  • Knowledge of HIV prevention strategies
  • Facility with database management
  • Bilingual in Haitian-Creole or Spanish preferred, or comfort utilizing medical interpreter services

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Director of Family and Community Health Services.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 03.31.2022 | E-mail | Print |

Currently Seeking: Behavioral Health Integrated Clinician

Professional, Administrative, and Clerical Services
Currently Seeking: Behavioral Health Integrated Clinician

Department: Behavioral Health Services

Job Summary: We are currently seeking a mission-driven Behavioral Health Integrated Clinician to be an integral part of our behavioral health and medical team. The clinician in this role is responsible for delivery of integrated behavioral health and case management services to our medical department. Provide therapeutic evaluations and interventions utilizing a variety of short-term treatment approaches in working with a culturally diverse patient population.

Responsibilites: Clinical Care (60%)

  • Provide Behavioral Health services in the primary care setting. More specifically can provide: initial assessment, crisis intervention, psychoeducation and/or short term (1-3 sessions) intervention for both primary care patients and patients seeking treatment as a walk-in. Performs assessments to include identification and evaluation of complex risk factors, and assigns diagnosis (when appropriate). Develops and implements short term interventions. Triage patients’ needs and arranges appropriate services for patients either with the clinic’s Behavioral Health outpatient team or at an affiliated hospitals and clinics.
  • The BHI clinician will respond to same day visits, warm hand offs, consultation, or crisis related interventions.
  • Provides consultation to health center medical staff, affiliated programs and/or the community as requested. Plans and conducts formal didactic teaching and in-service education programs for primary care and behavioral health staff.
  • Train and orients clinical staff and/or students within area of responsibility.
  • Respond, log, and track all incoming BH referrals and process accordingly for initial visits and follow-up to assess level of readiness to commit or engage in long term treatment.
  • Respond to urgent or emergent crisis as requested by the medical staff (51-A or Section 12).
  • BHI clinician will be responsible for case assignment following review of case, insurance verification, and short term treatment.
  • Identifies, develops, evaluates, and recommends new interventions as appropriate.
  • Records assessments and interventions in patient medical records according to established clinical documentation standards.
  • Meets weekly with BH Director or senior clinician to review cases to determine appropriate disposition of cases.
  • Participates in Quality Assurance Performance Improvement projects within program area as needed.
  • As a member of the BH team support psychotropic medication management as prescribed by both our Psychiatric Nurse Practitioner or medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.

Case Management/Care Coordination (40%)

  • The BHI Clinician will verify insurance for appropriate case-assignment.
  • BHI clinician will be responsible for case assignment following review of case, insurance verification, and short term treatment.
  • Provide patient with external community resources pertaining to BH services beyond the scope of practice at MCHC.
  • Work collaboratively with OBOT team to coordinate services for patients requesting SUD services.
  • Prepare patient reports, correspondence, referrals and other materials for community agencies, schools, legal proceeding and others as needed.
  • Provide clinical case management, outreach, follow up and linkages to services as indicated for patients’ care plans.
  • Document telephone contacts via EMR (EPIC).
  • Maintain and complete in a timely manner all appropriate clinical paperwork and documentation in compliance with the
  • Behavioral Health department policy and procedures, including use of the EHR and use of DSM 5 coding as needed.
  • Attend Behavioral Health team meetings, routine staff meetings, and other team meetings for integrated care.
  • Assist BH director with tracking treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
  • Perform other duties as required by the position or as assigned by the BH Director. This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and / or responsibilities that are required of this position. Duties and responsibilities are subject to change due to organization’s needs at any time with or without previous notice.

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Director and/or CEO.

Summary of Qualifications and Requirements:

  • Master’s level Social work or Counseling/Psychology degree.
  • Licensed preferred: LCSW, LICSW, LMHC, and/or LMFT. Current, valid, and unrestricted licensure to practice in MA.
  • Minimum of one to two years relevant clinical experience.
  • Bilingual/bicultural in Haitian Creole or Spanish strongly preferred.
  • Good communication skills with staff and patients.
  • Experience in working with diverse culture preferred.
  • Excel, outlook, and EMR experience preferred.
  • Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.
  • Bilingual in English and Haitian-Creole or Spanish is a plus.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.31.2022 | E-mail | Print |

Currently Seeking: Unit Coordinator Specialist

Medical, Dental, and Clinical Health Services 
Currently Seeking: Unit Coordinator Specialist

Department: Clinical Health Services

General Summary of Duties:

Under the direction of the Director of Clinical Health Services, the Unit Coordinator Specialist provides clerical and communication support to the Medical and Behavioral Health clinical staff. The Unit Coordinator Specialist creates and actively manages provider schedules for multiple departments, schedules appointments, facilitates patient flow in the waiting area, works closely with clinical staff to identify patients that need to be seen sooner, informs patients of wait times, takes and transmits messages, organizes and maintains clerical inventory and is responsible for the appearance and organization of the reception desk. The Unit Coordinator Specialist is also responsible for coordinating day-to-day operations of the Front Desk, ensuring timely throughput for scheduled and walk-in patients, and takes responsibility for a “Great” Patient Experience.

Responsibilities: Template/Provider Schedule Management (50%)

  • Coordinate with Medical Director and Director of Clinical Services the creation and management of all template schedules for multiple departments and providers.
  • Ensure adjustments to provider schedules/templates are accurate and completed timely.
  • Regular review of all schedules to ensure appropriate slot utilization.
  • Books appointments in accordance with the clinic’s appointment types, processes, and guidelines while incorporating the Patient-Centered Medical Home model.
  • Creates and distributes weekly department schedules.
  • Coordinate provider panel changes under the direction of the Medical Director.

Clerical Assistance (50%)

  • Demonstrates Service Excellence with every patient interaction.
  • Acts as an administrative assistant for all clinic needs.
  • Coordinates Patient Flow with Front Desk staff.
  • Works closely with providers, nurses, and medical assistants throughout the day to provide timely updates on patients waiting to be seen for scheduled appointments.
  • Prepares appropriate screening forms and paperwork for patients upon check-in and check-out of the department
  • Works closely with providers throughout the day to provide follow-up for patients regarding appointments, prescriptions, forms, and/or test results.
  • Manage multiple phone lines efficiently and respond appropriately to incoming phone calls; provide information/assistance, and appropriately document communication/messages.  
  • Send and organize received faxes for patients and providers as needed.

Performs other related duties as required or assigned by the Director of Clinical Health Services.

SUMMARY OF QUALIFICATIONS AND REQUIREMENTS:

  • A commitment to MCHC's mission and values.
  • 3-5 years directly related work experience required.
  • Demonstrated experience effectively managing provider schedules/templates; Epic template management strongly preferred.
  • Strong organizational skills in a deadline-driven environment; ability to organize time and priorities effectively, asking for direction when appropriate.
  • Exceptional ability to prioritize multiple tasks and projects to meet team objectives and deadlines.
  • Self-directed and displays good judgment; proactively identifies issues and works with the appropriate person to resolve.
  • Ability to establish and cultivate constructive relationships; effective at participating in team-building activities.
  • Excellent interpersonal/communication and presentation skills.  
  • Judgment and discretion in interacting with providers and management on sensitive and confidential issues.
  • Proficient in Microsoft Office (Word, Excel, Access, OneNote, PowerPoint).
  • Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences.

.   

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.28.2022 | E-mail | Print |

Currently Seeking: Patient Access Representative

Professional, Administrative, and Clerical Services 
Currently Seeking: Patient Access Representative

Department: Patient Financial Services

Job Summary: The Patient Access Representative (PAR) is the first person with whom a patient or family member will interact, either upon arrival or via telephone prior to a visit. The PAR is responsible for ensuring optimization of the patient visit by positively impacting patient care through knowledgeable, reliable, and courteous interactions. The PAR works closely with all care team members and is responsible for the performance of a variety of office functions, including answering incoming phone calls, scheduling appointments, greeting patients and family members, and collecting copayments.

Responsibilities: 

Patient Intake and Appointments (85%)

  • Greet patients in a friendly, professional, and attentive manner. Register patients within the practice management system, ensuring all demographic, insurance, and billing information are correct. Crucial data fields include, but are not limited to:
    • Verification that PCP listed on insurance coverage is a Mattapan CHC provider.
    • Insurance ID.
    • Patient name, address, date of birth, and telephone number.
    • Guarantor/Insurance subscriber demographics.
  • May assist laboratory technicians in the construction of dental prostheses and other dental models prepared for the patient.
  • Maintains and expands the current level of dental assistant skill and knowledge by periodically attending continuing education programs.
  • Assist Dentist or Hygienist with School-based screenings
  • Assure the highest quality standards for all written and verbal communication with co-workers and managers.
  • Verify the department’s two patient identifiers to satisfy HIPAA compliance. Book appointments in accordance with the health center’s appointment types, processes, and guidelines.
  • Manage daily cash collections in accordance with Finance Department policies and procedures. Responsible for security of daily cash, collection of copayments, deductibles, and self-pay balances and accurately documents payments within the practice management system; provide patient with a receipt for payment.
  • Maintain knowledge of insurance plans and requirements to ensure all necessary front-line information is collected to ensure payment of visit claim and manage billing work
  • Queues as assigned by Lead PAR or Manager.
  • Perform insurance verification through the practice management system, or other verification and carrier databases as directed by the Manager of Patient Financial Services or Team Lead.

Accountability/Responsibility:(10%)

  • Balance cash collections and submit them to Accounting Manager on a daily basis.
  • Provide backup coverage to the front desk/switchboard as assigned.
  • Ensure that patients proceed through reception, registration, and into clinical areas in a timely manner.
  • Maintains records of procedures performed by the dentist.
  • Assist with the billing process for the patients.

Other Duties:(5%)

  • Perform other related clerical duties as assigned by Manager or Team Lead.

Performs other related duties as required or assigned.

Requirements:

  • High school diploma or equivalent required, with at least two years of equivalent work experience in a health care setting. Strong knowledge of health insurance coverage is a plus.
  • Working knowledge of computer systems, especially EPIC System.
  • Strong oral and written communication skills are essential. Ability to communicate effectively in English required.
  • Fluency in Spanish or Haitian Creole is preferred.
  • Excellent record of attendance, punctuality, and flexibility required.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.28.2022 | E-mail | Print |

Currently Seeking: Facilities and Maintenance Technician

Professional, Administrative, and Clerical Services 
Currently Seeking: Facilities and Maintenance Technician

Reports to: Director of Facilities and Plant Operations.

Full Time: $18 to $20/hour

Summary: The Facilities Maintenance Technician is responsible for the management, preventative, predictive, corrective, and safety work orders for the company’s facilities

Responsibilities:

  • Maintains a safe and secure environment for patients, visitors, and coworkers by following established procedures and safety regulations.
  • Follows and has knowledge of Federal, State, and local codes and rules for MCHC.
  • Is accessible 24/7 for emergency preparedness and related events associated with the facility.
  • Has a proactive approach to the identification of corrective maintenance issues through rounding, inspection, and department engagement
  • Reads blueprints, work diagrams, and technical documents to determine the course of action required
  • Performs general maintenance duties, as allowed to be completed without a relevant trade license, unless the individual possesses a specific trade license. The Technician may perform or assist in general maintenance of utility systems including, but not limited to, electrical, plumbing, HVAC, refrigeration, data-low voltage controls, and temperature controls, to the extent allowed, or when under the direction of a licensed utility system tradesman. Duties may include the following: Inspects, installs, adjusts, assembles, and replaces equipment including but not limited to beds, wheelchairs, patient transport carts, TVs, lights, flooring, and ceilings, as able and competent to perform.
  • Also works with many other outside vendors when applicable.
  • Performs preventative maintenance on hospital equipment, cleans and adjusts air filters, belts, and other mechanical equipment
  • Uses various drills, saws, and other hand tools in the performance of job duties. Maintains tools and equipment. Assists in evaluating and maintaining an inventory of spare parts, tools, equipment, and other necessary hardware.
  • Repairs and maintains wall coverings, as able and competent.
  • Mixes, matches, applies paint and protective coatings.
  • Able to respond to changing schedules and work hours to meet the needs of the customer and facility.
  • Maintains a safe and secure environment for patients, visitors, and coworkers by following established procedures and safety regulations.
  • Follows and has knowledge of Federal, State, and local codes and rules for MCHC.
  • Is accessible 24/7 for emergency preparedness and related events associated with the facility.
  • Has a proactive approach to the identification of corrective maintenance issues through rounding, inspection, and department engagement
  • Reads blueprints, work diagrams, and technical documents to determine the course of action required
  • Performs general maintenance duties, as allowed, to be completed without a relevant trade license, unless the individual possesses a specific trade license. The Technician may perform or assist in general maintenance of utility systems including but not limited to, Performs preventative maintenance on hospital equipment, cleaning and adjusting air filters, belts, and other mechanical equipment
  • Uses various drills, saws, and other hand tools in the performance of job duties. Maintains tools and equipment. Assists in evaluating and maintaining an inventory of spare parts, tools, equipment, and other necessary hardware.
  • Repairs and maintains wall coverings, as able and competent.
  • Mixes, matches, applies paint and protective coatings.
  • Able to respond to changing schedules and work hours to meet the needs of the customer and facility.

Requirements: 

  • Maintain regular and ongoing work attendance
  • Adhere to the MCHC dress code policy
  • Attend annual, mandatory in-services
  • Ensure current appropriate licenses/certifications/competencies are kept up to date.
  • Maintain confidentiality, privacy, and patients’ rights at all times.
  • Go above and beyond the expected level of effort and time to ensure that MCHC patients receive excellent care in the area of plant operations and facilities management.
  • Present as an enthusiastic and active proponent of MCHC’s core values and enlist others in this effort.
  • Go above and beyond to assist colleagues.
  • High School Diploma or GED, required.

 

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 3.28.2022 | E-mail | Print |